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Shipping, Delivery & Returns

Driver Does Not Collect On Delivery | Order Must Be paid In full before scheduling.

Shipping Information

How much does drop shipping cost?

Malouf | Windermere | Cal Lighting | Howard Miller 

We offer FREE DROP SHIPPING on all orders over $75  within the contiguous U.S. To qualify for free shipping, simply add $75 or more of products from Malouf | Windermere | Cal Lighting | Howard Miller to your shopping cart and select the option for "Free Shipping" during check out.

Scheduling

How Wholesale Furniture & Mattress Schedules Deliveries

WSF delivers daily Tuesday thru Saturday within a 100 mile radius of our Winthrop New York store. Delivery requests outside this 100 mile radius are handled on a case-by-case basis. Deliveries are scheduled on a first-come, first-served basis. We have no set area that we deliver to on certain days. Once a day has a delivery scheduled in a certain area, then all other deliveries scheduled that day will only be in that relative area. This allows us to deliver your purchase to you as fast as possible.

In order to provide as prompt a delivery as possible to all of our customers, scheduling of additional deliveries occurs until the the night before. It is, therefore, impossible to provide accurate scheduling information until the morning of your delivery.

PLEASE, PLEASE, PLEASE!!! DO NOT CALL BEFORE 10:15am!!!

Phone calls earlier than 10:15 only DELAY the departure of our truck. If they are talking on the phone they can't be loading at the same time!

Truck loading and daily scheduling is usually complete by 10:45 a.m.

Wholesale Furniture & Mattress Shipping Details

Merchandise is shipped like Fed Ex or UPS

 

Wholesale Furniture & Mattress Delivery Details

No one likes to wait around all day for a delivery! No one knows this better than WSF! That's why we've taken the time to give you this outline of our delivery service, so that on the day of your delivery you will know just what to expect from us, what is expected of you, and when you need information, how to get it fast!

Our delivery trucks are generally loaded the night prior. As we try to accommodate everyone, frequently deliveries are added after the truck has been loaded. When our delivery crew arrives in the morning, they generally check for any late add-on deliveries, re-check their loaded deliveries, confirm the day's schedule, call the 1st delivery and leave. On any given day, this whole process can take between 15 minutes and 1-1/2 hours.


We're sorry, but in order to maintain Quality Delivery for all our customers, it is impossible to give EXACT times of delivery.


BUT, we can:

Offer 2 delivery preferences, available on a 1st-come-1st-served basis:

1) AM Preference- We will try to deliver to you before noon. Please take into account driving time.

2) PM Preference- We will not arrive at your delivery until after noon, though we may attempt to call you before noon.


We make every effort to accommodate these requests. That said, we must stress that all preferences are exactly that, a preference, NOT a guarantee!


 

We Will:

-Call you before delivery to let you know where and how far away we are, and that we are on the way.

-Besides calling at the place of delivery, we can call you at any phone (your cell or work phone, for instance) a designated amount of time prior to delivery to allow you enough time to meet us there. For example, if you are at work and you live 15 minutes from work, we can call you at least 15 minutes before delivery at your work phone to allow you enough time to drive home to meet us.

You can:

  • Call the morning of delivery to find out what number delivery you are.
  • Call us for a progress report over the course of the day. Our truck calls out of every delivery, which we log in our delivery schedule. We encourage use of this, because it gives later deliveries up-to-the-minute information about the status of our truck.

PLEASE, PLEASE, PLEASE!!! DO NOT CALL BEFORE 10:15am!!!
Phone calls earlier than 10:15 only DELAY the departure of our truck.
If they are talking on the phone they can't be loading at the same time!


Before We Arrive

Prior to our arrival, please make sure that we have a safe and clear path from our truck to where your new merchandise is going (i.e., driveway plowed, walk shoveled, steps sanded, hallways and staircases cleared and unobstructed, etc.)

If we are installing, please have the area clear where your new purchase is going prior to our arrival. Due to insurance restrictions, we can not move any furniture, bedding, etc. that we are not removing or installing. If we are removing old bedding, we prefer that you leave it in place and strip it of all linens.


Someone Must Be There to Receive and Sign for Your Merchandise!

WSF CAN NOT enter, install at an unattended house!

If you have a property manager that will be receiving the delivery, please inform them prior to delivery day and we will call them before delivery. We can then, as a courtesy, call you afterwards to confirm that the delivery has been completed.


If You're Not There When We Attempt to Deliver

As a courtesy to you, we will call you from the previous stop (or the store, if you are 1st) to let you know that we are on the way. If you do not have a phone or we can not reach you, we will still come to your house. If we attempt to deliver your merchandise and the house is unattended, we will still wait for 15 minutes, then we will leave a note instructing you how to schedule a redelivery.

Redelivery charges will apply


Old Bedding Removal & Disposal

MUST BE 100% CLEAN

We will remove an equivalent number of innerspring mattress & box spring pieces to the number of pieces we are delivering. Removal of bedding must be arranged prior to the date of delivery in order for us to allocate the proper space in our truck. Additional pieces for removal can also be arranged for prior to delivery with your salesperson.

Additional charges apply

 

 

Return Policy

Merchandise Returns

We are very proud of our products and want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with an item you purchased, return it within 30 days of receipt for a store credit. Shipping fees are non-refundable. Items must be returned in their unopened original condition and packaging in order to qualify for a return. Buyer is responsible for return shipping.

Please note: all sale or discounted items are final sale and cannot be returned or exchanged.

All other brands 

Return Policy: In-stock furniture items may be returned for a store credit of the merchandise total within 30 days of delivery. Client  is responsible for any costs associated with shipping the item back to our distribution center. We will pick up merchandise that is located locally for a modest fee of $75. Return credits are issued within 24 hours once the item is received and inspected. Shipping and delivery charges are non-refundable. Items must be in new condition and in the original packaging to qualify for a credit (please do not modify product in any way.) If package arrives damaged, or with parts missing, please notify us within 24 hours. We are happy to send replacement parts as soon as possible.
Made-to-order merchandise (items with custom fabrics, configurations, finishes, etc) may not be returned or cancelled.

 

 

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